General Terms & Conditions

Article 1 – Purpose and Scope of Application

These General Terms and Conditions govern all training, studio and related services provided by Bloomhouse, including group classes, private sessions, workshops, subscriptions, class packages, gift cards and the use of Blooms. They apply to every Client without exception.

By entering the studio, booking a class, purchasing a service or making any payment, the Client confirms that she has read, understood and accepted these Terms in full. Any deviation from these Terms is only valid if expressly agreed in writing by Bloomhouse.

These Terms are drafted in compliance with applicable European Union law and its Spanish transposition, including Directive 2011/83/EU on consumer rights, Regulation (EU) 2016/679 on data protection, Directive 2005/29/EC on unfair commercial practices, Directive 2006/123/EC on services in the internal market, Directive 85/374/EEC on product liability, Real Decreto Legislativo 1/2007 and the Spanish Civil Code.

Article 2 – Definitions

For the purposes of these Terms, the following definitions apply:

1.

Bloomhouse:

Bloomhouse SL.

2.

Client:

any natural person using Bloomhouse services as a consumer within the meaning of Article 3 of Real Decreto Legislativo 1/2007.

3.

Class:

any Reformer Pilates group class, private session, workshop or comparable activity.

4.

Subscription:

a recurring agreement billed every four weeks, granting access to a predefined number of Classes, subject to a minimum commitment period.

5.

Class Package:

a prepaid bundle of Classes with limited validity.

6.

Bloom:

a digital booking credit equal to one Class.

7.

No-show:

failure to attend a booked Class without timely cancellation.

8.

External Instructor:

a self-employed professional acting independently under Ley 20/2007.

9.

Gift Card:

a prepaid voucher of specified monetary value redeemable for Bloomhouse services or products.

These definitions apply throughout the document and no other interpretation shall apply.

Article 3 – Health, Fitness and Safety

Reformer Pilates involves physical effort and inherent risks associated with exercise. By participating, the Client acknowledges and accepts these normal risks. The Client confirms that she considers herself physically and mentally fit to participate and remains responsible for listening to her body and respecting her personal limits.

The Client undertakes to inform Bloomhouse in advance of any medical condition, injury, pregnancy, medication or other circumstance that may affect safe participation. This obligation follows the general duty of care under Article 8 of Real Decreto Legislativo 1/2007. For the safety of everyone, Bloomhouse may limit, adapt or refuse participation where necessary. Failure to disclose relevant information releases Bloomhouse from any resulting liability, in accordance with Articles 1091 and 1902 of the Spanish Civil Code.

Article 4 – Women-Only Studio Policy

Bloomhouse operates exclusively as a women-only Reformer Pilates studio. Access to and participation in the studio are therefore limited to individuals who identify as women. This policy constitutes a lawful, objective and proportionate positive action measure under Ley Orgánica 3/2007 on the effective equality of women and men and is consistent with applicable European Union equality legislation.

The purpose of this policy is to provide a safe, private and supportive environment that addresses women's specific physical, anatomical and wellbeing needs. Bloomhouse reserves the right to ensure compliance with this policy and to refuse access or participation where necessary to preserve the studio environment, safety or purpose.

Article 5 – Liability and Assumption of Risk

Bloomhouse takes reasonable care to provide a safe and professional studio environment. However, Bloomhouse can only be held liable for damage or injury in cases of proven intent or gross negligence, as defined under Article 1902 of the Spanish Civil Code.

Liability for ordinary negligence, inherent risks of physical activity and circumstances attributable to the Client is excluded to the maximum extent permitted by law. Personal belongings are brought to the studio at the Client's own responsibility. Bloomhouse is not liable for loss, theft or damage to such belongings unless liability is mandatory under consumer protection law. No guarantee is given regarding specific fitness results, improvements or injury prevention, in line with Directive 85/374/EEC.

Article 6 – External Instructors

Bloomhouse collaborates with External Instructors who operate as independent self-employed professionals under Ley 20/2007. These instructors are not employees, agents or representatives of Bloomhouse and act under their own professional responsibility.

External Instructors remain solely responsible for their professional conduct, class delivery, insurance coverage and legal and tax obligations. Bloomhouse's coordination of classes does not create any form of vicarious liability. Mandatory consumer protection rights remain unaffected, in accordance with Articles 1256 and 1902 of the Spanish Civil Code.

Article 7 – Subscriptions

Subscriptions are subject to a minimum commitment period of three months from the date of activation. During this period, the Subscription cannot be terminated by the Client except in cases of documented relocation to a location more than fifty kilometres from the studio, or documented long-term illness or injury preventing participation, in which case early termination may be granted at Bloomhouse's discretion upon presentation of appropriate evidence.

Subscriptions are billed every four weeks in advance and are personal, non-transferable and non-refundable. Classes included in a Subscription must be used within the applicable four-week billing period and automatically expire thereafter. Suspension of a Subscription is only possible with prior written approval by Bloomhouse and solely in exceptional circumstances.

Bloomhouse may modify Subscription prices or conditions with at least thirty days' prior notice, in accordance with Directive 2011/83/EU. Continued use of the Subscription after such notification constitutes acceptance of the modified conditions pursuant to Articles 1091 and 1256 of the Spanish Civil Code.

Article 8 – Single Classes, Packages and Blooms

Purchases of single Classes and Class Packages are final and non-refundable pursuant to Article 103(l) of Real Decreto Legislativo 1/2007, as they concern leisure services with fixed time slots.

A Class cancelled at least twenty-four hours in advance is converted into a Bloom. Late cancellations or No-shows result in forfeiture of the Class. Blooms have no monetary value, are strictly personal, non-transferable and cannot be refunded or exchanged. Blooms expire based on the purchased package: a single Bloom expires one month from the date of purchase, a five-Bloom package expires two months from the date of purchase and a ten-Bloom package expires three months from the date of purchase. Expired Blooms cannot be reinstated. Blooms are automatically deducted upon booking, with one Bloom corresponding to one Class.

Article 9 – Bookings and Schedules

All Classes must be booked through Bloomhouse's official booking system. Bloomhouse may occasionally adjust schedules, instructors, class formats or capacity as part of its operational freedom under Directive 2006/123/EC. If Bloomhouse cancels a Class, the corresponding Bloom is recredited.

To ensure quality, safety and a smooth experience for everyone, Clients arriving after the scheduled start time of a Class will not be permitted to join. In such cases, the Class is forfeited without entitlement to refund, Bloom credit or compensation.

Article 10 – Gift Cards

Bloomhouse offers Gift Cards in fixed denominations for purchase in the studio or online. Gift Cards may be redeemed for any Bloomhouse service or product, including Classes, Class Packages and physical goods. Gift Cards cannot be used toward Subscription payments.

Gift Cards are valid for three months from the date of purchase and expire thereafter. The expiration date is indicated on the Gift Card or in the accompanying documentation. Expired Gift Cards cannot be reinstated, extended or refunded.

Gift Cards are non-refundable, non-transferable for cash and cannot be exchanged for other gift cards. If the value of a purchase exceeds the Gift Card balance, the remaining amount must be paid using another accepted payment method. If the purchase value is less than the Gift Card balance, the remaining balance stays on the Gift Card for future use until expiration. Gift Cards cannot be replaced if lost, stolen or damaged. Bloomhouse reserves the right to verify the authenticity of any Gift Card before redemption.

The purchase of a Gift Card does not constitute a right of withdrawal under Directive 2011/83/EU once the Gift Card has been delivered, as it represents a payment instrument rather than a service subject to cancellation.

Article 11 – Physical Goods and Studio Sales

Bloomhouse may offer physical goods for sale, such as grip socks, apparel, accessories, equipment and wellness products, both in the studio and online. These goods are intended for personal use.

For distance or off-premises purchases, the Client has a statutory right of withdrawal within fourteen calendar days from receipt, in accordance with Directive 2011/83/EU and Real Decreto Legislativo 1/2007, unless a legal exception applies.

For hygiene and health protection reasons and pursuant to Article 103(e) of Real Decreto Legislativo 1/2007, the right of withdrawal does not apply to sealed goods that are not suitable for return once unsealed. This includes, but is not limited to, grip socks, underwear, swimwear and similar items. Once such items have been unsealed, worn, washed or used, they cannot be returned or refunded.

Where a right of withdrawal does apply, goods must be returned unused, unworn and in their original condition and packaging within the statutory period. Return shipping costs are borne by the Client, unless mandatory consumer law provides otherwise. Refunds are processed using the original payment method after the returned goods have been received and inspected.

Purchases made directly in the studio do not include a statutory right of withdrawal under Article 102 of Real Decreto Legislativo 1/2007. As a gesture of goodwill, Bloomhouse may allow an exchange or store credit for unused items at its discretion, without creating any entitlement.

This policy does not affect the Client's statutory rights in the event of defective or non-conforming goods under Articles 114 to 124 of Real Decreto Legislativo 1/2007.

Article 12 – House Rules and Studio Conduct

Bloomhouse maintains house rules covering safety, hygiene, punctuality, respectful behaviour, equipment use and general studio organisation. These house rules form an integral part of these Terms and apply to every visit.

Bloomhouse may amend the house rules where reasonably required for safety, operational efficiency, legal compliance or the protection of persons and property. Amendments take effect upon publication in the studio, on Bloomhouse's website or booking platform, or via digital communication. Continued use of the studio constitutes acceptance of the applicable house rules.

Failure to comply with the house rules constitutes a contractual breach within the meaning of Article 1124 of the Spanish Civil Code and may result in removal from the premises, suspension or termination of access without refund. Damage caused by negligent or improper use of equipment may be charged to the Client pursuant to Article 1902 of the Spanish Civil Code.

The house rules are made available in the studio and can also be consulted via Bloomhouse's website.

Article 13 – Photography and Media

Bloomhouse may photograph or record video footage in the studio for promotional, educational or social media purposes. By entering the studio and participating in Lessons, the Client grants Bloomhouse a non-exclusive, royalty-free, perpetual licence to use any images or recordings in which she appears for marketing and promotional purposes, including on the Bloomhouse website, social media channels and printed materials.

Clients who do not wish to be photographed or recorded must inform Bloomhouse staff before the start of each Lesson. Bloomhouse will make reasonable efforts to accommodate such requests but cannot guarantee complete exclusion from background imagery in a group setting.

Clients are not permitted to photograph, film or record other Clients, instructors or Bloomhouse staff without prior written consent. Violation of this rule constitutes a breach of these Terms and may result in removal from the premises.

Article 14 – Payments

All services must be paid in advance. Payments are processed through approved methods compliant with Directive (EU) 2015/2366 (PSD2). By entering into a Subscription, the Client authorises recurring payments every four weeks.

If a payment fails, Bloomhouse may retry the charge, temporarily suspend access and recover any outstanding amounts. Unjustified chargebacks constitute a contractual breach under Articles 1101 and 1124 of the Spanish Civil Code. Prices include applicable taxes unless stated otherwise. Discounts and promotions may be modified or withdrawn at any time. Invoices or receipts are available upon request.

Article 15 – Termination

The Client may terminate a Subscription by submitting written notice, subject to the minimum commitment period set out in Article 7. Termination takes effect fourteen days after receipt of such notice, provided the minimum commitment period has been fulfilled. Fees already paid remain non-refundable.

Bloomhouse may suspend or terminate access immediately in the event of non-payment, misuse, fraud or serious or repeated breach of these Terms or the house rules. Upon termination, unused Blooms expire, outstanding amounts remain due and access to the studio and booking system ends.

In the event of death or permanent incapacity, termination takes effect immediately upon presentation of appropriate proof. Continued use of services after amendments to these Terms constitutes acceptance thereof. The statutory right of withdrawal does not apply once the provision of services has begun, in accordance with Article 103 of Real Decreto Legislativo 1/2007.

Article 16 – Force Majeure

In circumstances beyond Bloomhouse's reasonable control, such as legal closures, government measures, pandemics or natural disasters, Bloomhouse may temporarily suspend or modify services without obligation to refund, insofar as permitted under Article 1105 of the Spanish Civil Code and applicable EU contract law principles.

Article 17 – Applicable Law and Dispute Resolution

These Terms are governed by Spanish law and interpreted in accordance with applicable European Union regulations and directives. Any dispute shall be submitted to the competent courts of the province of Alicante, without prejudice to the Client's mandatory right to bring proceedings before the courts of her place of residence.

In accordance with Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes, Clients may submit complaints via the European Commission's Online Dispute Resolution platform at https://consumer-redress.ec.europa.eu/. Bloomhouse's contact email for dispute resolution purposes is info@bloomhouse.es.

Article 18 – Acceptance

By entering the studio, booking a Class, purchasing any service or making any payment, the Client confirms that she has read, understood and accepted these General Terms and Conditions, as well as the house rules applicable at the time of each visit, in accordance with Articles 1091 and 1256 of the Spanish Civil Code.